TransLink commissioner Martin Crilly has conditionally approved the regional transportation authority’s customer-complaints process.

“The Commissioner’s approval of the current customer complaints process is conditional on TransLink demonstrating over the coming year that it is identifying patterns and trends in customer complaints, reporting them to its respective Boards, and tracking progress in addressing the causes of complaints,” read a press release issued yesterday (January 13) by TransLink.

The position of the commissioner was created after B.C. Transportation Minister Kevin Falcon ordered a rejig of the TransLink board in 2007. Falcon ordered mayors to hire a commissioner in 2008, after the position was left empty.

In December, the Straight reported that the number of public complaints against transit police officers has increased sharply since the provincial government granted them permission to carry firearms.