Top 10 telecom service providers with the most complaints

Canadians sure like to complain about their telephone service and Internet access. Indeed, the Commissioner for Complaints for Telecommunications Services says it dealt with 14,036 complaints in 2012-2013.

The independent, industry-funded watchdog issued its annual report today (November 6). One of the report's charts lists the service providers for which the CCTS received the most complaints.

Here's the top 10:

1. Bell Canada: 3,912
2. Rogers: 3,803
3. Fido: 998
4. TELUS: 883 
5. Virgin Mobile Canada: 776
6. Wind Mobile: 635 
7. Vidéotron: 291
8. Comwave: 282
9. Koodo: 199
10. MTS Allstream: 183

The report notes: "The total number of complaints generated by a service provider is useful information; however the discrepancy in size between our largest and smallest participating service providers is enormous. This impacts the number of complaints we receive from each provider’s customers. A much better measure of how service providers treat their customers would be to compare the number of each provider’s complaints against the number of its subscribers. Unfortunately subscriber information is not available to us for all service providers and we are unable to conduct this analysis."