Vancouver Public Library leadership not winning awards from staff
Earlier this month, the Vancouver Public Library had some good news to share. Scholars at Germany’s Heinrich Heine University Dusseldorf had ranked Vancouver's and Montreal's public libraries as tied for number one among those in "informational" world cities.
“This kind of recognition is wonderful, but we couldn’t have this kind of impact in the community without support from the City of Vancouver, our board, our committed staff and our patrons,” VPL chief librarian Sandra Singh said in a celebratory news release on December 18.
However, it appears that the VPL's "committed staff" isn't giving the library's leadership such high marks.
We obtained a copy of the VPL's 2013 employee engagement survey, which asked staff three questions pertaining to "confidence in leadership". The "unfavourable" responses outnumbered the "favourable" for all three questions:
- "All in all, VPL is effectively managed and well run" (34 percent favourable, 24 percent neutral, 42 percent unfavourable)
- "How would you rate the trust and confidence you have in VPL's Directors Group?" (25 percent favourable, 36 percent neutral, 39 percent unfavourable)
- "Rate VPL on being open and honest in communications with employees" (31 percent favourable, 31 percent neutral, 37 percent unfavourable)
Nevertheless, the VPL largely fared well in survey questions about employee engagement, direction, pay and benefits, respect and recognition, and performance management. Indeed, 74 percent of surveyed employees said they feel proud to work for the VPL, and 69 percent said they would like to continue working for the library.