Tim Hortons launches investigation after bucket of water used to move a Vancouver homeless man

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      (Editor's note: After this article appeared, Tim Hortons apologized. See the story here.)

      There's a Facebook campaign urging a boycott of a downtown Tim Hortons outlet after someone from inside the store soaked a homeless man and his dog with a bucket of water.

      Tim Hortons spokesperson Michelle Robichaud emailed a statement to CKNW Radio saying, “We take these matters very seriously and as such we have launched an internal investigation.”

      Meanwhile, CBC News quoted a witness, Peggy Morrison, who saw it happen outside the Tim Hortons on Robson Street between Richards and Homer streets.

      "He didn’t throw it on him," Morrison told CBC News. "He poured it underneath so the blankets and consequently the dog and the man were both soaked. The [homeless] man jumped up. He was obviously shouting. The dog looked shocked and they started moving all of their stuff around the corner to the entrance of the IGA, which is where they remained."

      The incident aroused some Vancouverites to go on Twitter and Facebook to comment.

      Freelance marketer and writer Arianne N. Summach tweeted that the water was dumped on a "sleeping homeless person & his dog!"

      "Bullying is never okay at any age," she declared.

      At 3:07 p.m. on Friday (February 6), Summach launched the Facebook campaign.

      She later noted that the person who dumped the water is being called "an alleged employee" by the company.

      Another tweeter, @Shaking_Bug, also claimed to have witnessed it. He called the person with the bucket of water a "scumbag".

      The company's "ethics and compliance program" includes a section about knowing and doing what's right and fair.

      It suggests that people affiliated with Tim Hortons ask themselves some simple questions, including: "Would I feel okay if my actions appeared on the front page of my local newspaper?"

      Another question states: "Am I sure my actions won't embarrass or damage either the Company or others?"

      "If you can answer 'yes' to each of these questions, then what you are doing is probably okay," the document states.

      Just down the street from this Tim Hortons outlet is a homeless shelter operated by the Catholic Church.

      This isn't the first Facebook-inspired boycott of Tim Hortons.

      In 2013, the company's use of temporary foreign workers prompted some Canadians to refuse to enter Tim Hortons outlets.

      In December, Tim Hortons shareholders approved a $12.5-billion takeover by Burger King Worldwide Inc.

      The federal government approved the deal, with Industry Minister James Moore praising the creation of a new global company with more than $23 billion in annual revenues.

      "Our government is pleased to see companies like Burger King investing in Canada's economy and looking to benefit from our low taxes and open markets," Moore said in a statement.

      Comments

      9 Comments

      Grapes

      Feb 8, 2015 at 10:28am

      Not surprised. Even before this, found all Tim Horton outlets around my vicinity bringing a downer to start of workday..and stopped going to them. Slow, grumpy employees, cheap scorching cups, ask for a sleeve and they get grumpier. This company should close down or take customer service lessons from McDonalds, Starbucks, or Artigianos.

      Saul Rubenstein

      Feb 8, 2015 at 10:51am

      So was the heartless perp a Tim Horton's employee or not? Until it's been verified, I don't think Tim Hortons should be subject to censure.

      "..low taxes...

      Feb 8, 2015 at 11:36am

      ...and open markets."

      Martin Dunphy

      Feb 8, 2015 at 2:38pm

      Saul: Thanks for the post.

      It has been reported that Tim Horton's has apologized for "regretful actions in a moment of frustration".

      K

      Feb 8, 2015 at 5:51pm

      Maybe it was another homeless person wearing a Tim Horton's person who dumped the water to set up a false claim for damages. Maybe neither of them were homeless. Maybe it was Tim himself come back from the grave.

      Show me the dough!

      Feb 8, 2015 at 7:24pm

      Duffin's donuts are way better than the shipped frozen & reheated donuts at Tim Horton's.

      Calm down

      Feb 9, 2015 at 10:58am

      Calm down everyone. It was an isolated incident by a human being who made a mistake in a moment of frustration. If you are really this horrified then go down there and give that homeless man a place to live and enough money so he doesn't have to beg on the street.

      Ubreclayton

      Feb 10, 2015 at 8:53am

      Vigilantism at its worst.It was assault and animal abuse.

      @Calm down

      Feb 10, 2015 at 11:54am

      It's an assault. I wonder why the VPD isn't opening a file, conducting an investigation.