Unfortunately, Horton's donuts are still shipped frozen to each store & reheated. Sad but true.

Their food, coffee and service is entirely unremarkable.

As a business owner I am a little disturbed by the lynch mob mentality seen here. Perhaps the sanctimonious you woman who started this social media jihad should have asked the employee what led up to this. Anyone who has had to clean litter and human excrement off their doorstep might be able to give her some insight into the frustrations trying to run a business and having to deal with issues like this.

Please don't feed me the usual platitudes. "Social" media has made it all too easy for the clueless and uninformed to launch their personal vendettas.

@ Yuck - and I guess that's why we've had two assaults on Tim Horton staff in Maple Ridge is recent months...maybe a Facebook page for those folks too?

Lamplighter:

Thanks for the post. I'm not sure you can typify our readers' responses as a "mob mentality", though. I'm sure anyone can sympathize with your concerns about garbage, etcetera, but the simple fact is the act of soaking someone and their possessions on the street is a crime: assault. That Tim Horton's employee is lucky that the street person probably doesn't have the wherewithal or the inclination to attempt to lay charges. I would go so far as to say he counted on that fact. You know well that if that was to happen to an average person walking by, there would be consequences.
It is the attitude that there are two different sets of rules for people in our society—the fortunate and the unfortunate—that is really being thrown into rather sharp relief here, if unarticulated.

Lamplighter: who cares that you own a business. That is not how you deal with people in your doorway in a civilized society. It is assault. Call the Downtown Ambassadors or call the police. Don't ruin their clothing and what little property they have. If you intend to protect your own business this way, you might face some unpleasant consequences.

"soaking someone and their possessions on the street is a crime: assault."

Indeed Martin, that's why so many Canadian kids end up with criminal records for summer pranks involving water balloons. /sarcasm
ps: please write at least 7 more articles about this incident.

Jackal:

Your knee-jerk sarcasm doesn't deflect the truth of the situation.
Have a nice day.

Are these some of the newfangled Brazilian management techniques now part of Tim Hortons? This whole boycott thing is dumb though, people still going to purchase their "coffee" because it's supposedly some magical experience. Seriously, the national food chain of Canada serves BROWN WATER as coffee and people think its amazing.

What's laughable here are people lambasting the store owner over what constitutes 'civilized', as if a country with the wealth Canada has at its disposal should have homeless people in the first place. If Canadians cared about homelessness there wouldn't be any, so please - spare us the 'caring and compassionate society' horseshit.