Job action expected to increase wait times at ICBC claims centres
ICBC customers could face delays getting appointments at claims centres across the province as the labour dispute continues at the public automobile insurance provider.
The Canadian Office and Professional Employees Union local 378 issued 48-hour notice of job action today (October 10). The union, which represents 4,600 members at ICBC, has threatened to cut back on the workload of claims adjusters to levels documented in a 1996 study.
Forty-two claims centre across B.C. would be affected by the job action, the union said in a news release. Union president David Black expressed concern about the workload levels ICBC employees face. Black said in the release that overworking adjusters negatively affects their ability to serve customers.
Members of Canadian Office and Professional Employees Union local 378 have been without a contract for more than two years. They have held three days of strike action since early September.