Overbilling on smart meters linked to human error
Lately, I’ve noticed a sharp increase in the number of media reports about B.C. Hydro billing errors [“ Carr wants smart meter opt-out option”, April 12-19]. As someone who experienced a B.C. Hydro billing error a couple of years ago due to an “estimated bill”—long before smart meters were in place in this province—I really have to question whether digital smart meters are at fault. Digital technology is well-proven and very accurate.
I also find it curious that the media never seem to follow up on these stories once the error has been investigated by B.C. Hydro and the actual reason for the mistake has been determined. Why not?
Could it be that stories about how a B.C. Hydro employee may have simply misread a smart meter and entered the wrong data—or how a B.C. Hydro customer was simply not familiar with their actual electricity-consumption history—don’t make for the kind of sensational news items the media seem to be looking for in relation to smart meters?
Mounting evidence shows that the apparent surge in B.C. Hydro billing errors has nothing to do with technology and everything to do with human nature and human error.
> Bruce Sanderson / North Vancouver