Words have meaning

posted August 20th, 2018 at 4:27 AM

I've worked for hotels all my life and there is one exchange that I keep having no matter where I work. Guest: "Yes I'd like to put my credit card down to cover all charges for my friend." Me "All charges, including the restaurant and the bar?" Guest "Well not that of course! I meant the room charges." Apparently there are a lot of you who have a different definition of "All Charges" so to educate the rest, yes it means everything!

6 Comments

Mitch

Aug 20, 2018 at 8:58am

Well you need to give a credit card in advance for the room as policy and you don't need to give a card in advance to eat or drink at the bar/restaurant so you should assume just room charges in the future...you're welcome.

You work at a hotel

Aug 20, 2018 at 10:51am

Get over yourself, If this one of your biggest problems at work - that you have to clarify expenses to guests - and that THAT problem is worth complaining about. Maybe working in a hotel is where you belong in this complex world. I wish that was my biggest problem at work.

This Person

Aug 20, 2018 at 11:44am

Hetes their job.
Read "Confessions of a Hotelier" (its really not all that exciting, truth be told) here.

Priscilla McFarren.

Aug 20, 2018 at 1:10pm

I have worked in hotels all my life. The thing I still enjoy is when guests ask me to deliver them their room service while they are in the shower. I always walk away with a big tip.

@Priscilla

Aug 20, 2018 at 5:51pm

I bet you do. And sometimes more than the tip! Am I Right? Nudge Nudge Wink Wink?

The OP

Aug 20, 2018 at 11:40pm

Well I didn't say this was the biggest problem. My biggest problem is when drunk guests try to assault me for not delivering another drink when they have clearly had enough. I'm simply pointing out that many of you don't listen when I clearly state things. Sorry to have to tell you that you can sign things to the room, it's pretty standard.