As someone who works in Government, Covid has made my job much more difficult. I’ve been verbally abused, cornered and yelled at by rude customers of all sorts. Generally, I’m ok with handling rude customers. I always try to maintain an assertive yet calm and empathetic attitude to help defuse a situation from escalating. But this pandemic has made things much worse. The rules keep changing constantly which really frustrates me because I can hardly keep up with all these new ever changing policies. I’m the one that has to break the sad news to people that they need to book appointments to come in. I wish more people would try to understand how hard it is for those of us who work in the public sector to deal with abuse on a daily basis on the front lines. We do the best we can. Don’t judge us.