I spend a lot of time answering the phone. The first two seconds of a call reveal what kind it will be. Flattery generally means someone wants something from you, likely a salesperson. Rambling means it’s going to be a long call. Background chatter and muffled rustling - a butt dial. But the worst call starts with the phrase, ‘You people’. It normally foretells a snide over generalized and paranoid one sided conversation where the caller emotionally dumps their putrid baggage they’ve been specially fermenting. Just. For. You. Of course you’re never allowed to fight back. You must kindly tell the person on the line that their language is inappropriate and let them know you will be hanging up. That response never sat well with me. I have yet to think of something better.