Okay. You probably think I'm annoying. You probably think I'm crazy. Let me be blunt. If you do not want to hear anymore complaints, then do better. You need to do a better job at training your staff so that way they'll know how to talk to customers. If your staff are having an "off day", then send them home. Don't come into work. And by the way, don't ever call me a "Karen." Drop the whole "Karen" moniker already. It's getting old and juvenile. Either call someone by their real name or use your own name instead.