As debate and fallout from an infamous viral video about a Gastown restaurant continues on—with arguments over whether it was a hoax or a health violation—efforts to save the business from financial ruin have arisen.
Controversy arose when an Instagram video posted on December 27 depicted a customer allegedly discovering a rat in a soup that had been served at Crab Park Chowdery, located at 221 Abbott Street.
When the incident happened, restaurant staff had apologized, and gave the customers a refund in addition to a $100 gift card.
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So i am going to talk about this place @crabparkchowdery . Today my friend ordered Manhattan clam chowder and had a little surprise in it - A RAT. Well i don’t know what else to say about it.... this place just need to be closed or at least people have to be aware about this situation. The cafe is kinda popular though... I’m just trying to help people to avoid places like that. Its an awful feeling, it’s not a fly or a bug it’s a fucking big fat rat boiling in the soup pot, which means my friend was not the only who had a chance to try it. Thank you for you attention. #crabparkchowdery I do not force anyone to believe. This is my personal experience that I shared. Thanks for your attention again. My active page is @adelaiiine if you think this one is fake.
Crab Park Chowdery had been making its soups in a commissary kitchen located in the basement of Mamie Taylor's restaurant and commercial kitchen, located at 251 East Georgia Street in Chinatown.
After investigations, Vancouver Coastal Health inspectors closed Mamie Taylor's on December 28 after inspectors reported unsanitary conditions and a pest infestation.
The American-style comfort-food restaurant, which opened in 2013 and uses an open-plan kitchen on the main floor, announced on December 29 that it would no longer be leasing the commissary kitchen space to other restaurants and ended its business relationship with Crab Park Chowdery.
In a routine VCH inspection on July 28, inspectors reported signs of rodent activity and conditions on the premises that could lead to the harbouring or breeding of pests. In a followup inspection on September 12, inspectors reported that the premises were free from pests.
Crab Park Chowdery was permitted to remain open but was not allowed to use Mamie Taylor's facilities to produce their food.
After a routine inspection on October 10, inspectors found Crab Park Chowdery premises free from pests but wasn't protected from the entrance of pests. A followup inspection on October 11 didn't state whether the business was in compliance or not regarding the latter.
The last time inspectors found rodent activity at Crab Park Chowdery was on February 6, which was corrected by the time of a followup inspection on February 23.
An inspection of the Crab Park food cart on December 31 found it free of pests.
Contessa Choe, one of the two women involved the video, told the Vancouver Sun on January 2 that the video was not staged.
The Instagram user who posted the video did not respond to or declined interview inquiries from the Vancouver Sun and CTV News.
However, Global News reported on January 2 that the user told them that any suggestion that the video was a prank is “ridiculous and disrespectful considering my friends and me are the victims here”.
The Vancouver Sun reported that Crab Park Chowdery has conducted tests—including using a dead rat—to replicate cooking and serving processes with a rat in it. Owner Ashton Phillips told the Sun that the rat remain buoyant in the vat the soup was cooked in, which is lidded, and that they could not use the eight-ounce ladle or fill the bread bowl (with a diameter of about four inches) without the rat being visible.
In a social media post, the chowdery stated today (January 9) that it is now in "financial turmoil" due to the negative attention it has received, despite vocal expressions of support.
"Due to the considerable slow down (from $1500-$2000 a day to now $200-$400 a day) it’s become obvious we need help to keep our dream alive," the restaurant states in the post.
Global News reported that business plummeted 75 percent the week after the video was posted online.
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❤️ Hi Everyone. Over the last ten days we have seen our dream shattered. We’ve tried our best to keep our heads held high. The fact of the matter is an image has now been presented that is having devastating effects on us a a whole. The entire team has been affected. A team we love with our whole hearts. Due to the considerable slow down (from $1500-$2000 a day to now $200-$400 a day) it’s become obvious we need help to keep our dream alive. We have had an outcry of support from far and wide of people saying they would support us if they lived closer. Our friend and amazing human Hunter has put together a go fund me page to help us with the financial turmoil this has put us in. We can’t thank everyone enough for the letters and emails of support and love everyone of you for offering your help in this crazy, life changing ordeal. Here is the link that was created. Love each and everyone of you from the bottom of our hearts ♥️ Team Chowdery! Link is in our bio. Cheers
Consequently, a crowdfunding campaign has been launched on GoFundMe by a friend of the restaurant, chef Hunter Moyes.
On the fundraising webpage, Moyes states that he believes the likelihood of a rat getting into the soup is "extremely low" but "the truth of what happened that day may never be clear for all to see".
Crab Park Chowdery, which opened in 2017, serves a selection of chowders and soups, sandwiches, and desserts, including New England clam chowder; potato leek soup, topped with bacon, sour cream, tomato, and green onion; and lobster salad sandwiches.