As tourism slowly starts to open up around the world amid the COVID-19 pandemic, hotels everywhere are figuring out how to welcome guests and reassure them (as well as their employees) that everything will be spotlessly clean and safe.
One major chain is taking things up a notch by collaborating with a leading health organization.
Procedures will shift as public health guidelines evolve in response to the pandemic, with the two organizations having formed a dedicated COVID-19 advisory board.
Phase one involves reviewing and enhancing the hotels’ existing health and safety protocols, while the second gives hotel staff direct access to critical updates, research outcomes, and expert advice that allows for real-time adjustments to operations as needed.
The partners will also establish a joint response team. Senior experts in infectious disease will be able to provide on-demand guidance to hotels facing COVID-19 situations.
Properties will have dedicated hygiene officers on site to implement changes to operations.
Other new measures include rooms being disinfected daily with EPA-approved products and inspected via blacklight; the use of digital menus in restaurants; contactless in-room dining delivery with sustainable single-use packaging; ; and the use of App and Chat, allowing guests to interact with employees (rather than a chatbot) in real time on nine global platforms in more than 100 languages.
“Along with already-commonplace measures such as more sanitizers, masks and heightened cleaning and hygiene, our collaboration with Johns Hopkins equips our property teams with access to leading international experts and real-time COVID-19 information, enhancing our tools and training to deliver an experience grounded in safety and trust,” Christian Clerc, president of Four Seasons Hotels and Resorts’ global operations, said in a release.