TransLink completes modernization of signs and sound systems in SkyTrain stations

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      Bus stops may be disappearing in parts of Vancouver and fares are edging upward in the pandemic. But the regional transportation authority has still managed to improve the customer experience inside rapid-transit stations.

      Today, TransLink announced that it has completed communications upgrades at a cost of $79 million.

      There are 1,400 new speakers at Expo and Millennium line stations, which will make it easier for customers to hear notifications.

      In addition, real-time digital screens have been installed, as well as 1,200 new CCTV cameras.

      The footage from these cameras will be used in Transit Police investigations.

      Video: SkyTrain's customer communications upgrades have been completed.

      It's all part of the $92.4-million Rapid Transit Systems Rehabilitation and Maintenance Project, which is financed through the Public Transit Infrastructure Fund (PTIF).

      The feds ponied up 50 percent of the funding, with another 33 percent coming from the B.C. government and 17 percent from TransLink.

      “With new speakers, screens, and security cameras, TransLink users will now be safer and better informed while commuting," Liberal cabinet minister Carla Qualtrough said on behalf of her colleague, Infrastructure and Communities Minister Catherine McKenna. 

      B.C.'s minister responsible for TransLink, George Heyman, described this as "an important investment in both service and safety".