TransLink installs trip-planning touchscreens in 54 transit hubs

In return for being allowed to display ads, the kiosks come from a licensee at no taxpayer expense

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      TransLink has announced that it has completed the installation of digital touchscreen kiosks at 54 key transit hubs throughout its system.

      The trip-planning touchscreens have been placed in SkyTrain stations, at bus loops, in West Coast Express stations, at the SeaBus terminals, and at Park & Rides, according to an August 11 bulletin.

      Taxpayers incurred no expenses for this latest customer-service upgrade, the regional transportation authority said in the release, noting that the U.S.-based Lamar Advertising Company shouldered all costs in return for being allowed to display advertising on the screens when not in use by customers.

      Transit users will be able to view live transit schedules and plan trips with the screens, TransLink said, as well as be able to see the latest departure times and any updates on the transit network.

      TransLink spokesperson Steve Vanagas said in the bulletin that the real-time information available from the kiosks will simplify trip-planning for transit users.

      “Getting our customers information in the right time and the right place is a priority for us at TransLink,” Vanagas said. “These digital touchscreen kiosks give our customers access to real-time information as they are moving through the system. It’s a technology upgrade that helps make journeys simpler, more seamless and more informative.”

      Urgent information, such as news about trip delays and escalator or elevator maintenance-related closures, will also be displayed on the screens.

      SkyTrain stations have also recently had 280 new digital-information screens installed, along with iupgraded sound systems in stations and in SkyTrain cars.