Far too many support teams rely on chatbots, scripted positive responses, and the dreaded “let me transfer you” move when a customer encounters an issue.
This page is sponsored by OXIO
A free month to get you talking.
For the next few weeks, we’re upgrading oxio’s referral program. Every time someone uses your referral code, you both get a free month of oxio. For all the important, nitty-gritty details read our blog article.
We believe in equal access to the opportunities that the internet provides.
The internet means something different to everyone—a way to stay in touch, travel, shop, learn, create. To us, it’s a way to empower people—to connect everyone to the opportunities the internet provides in a secure, accessible and convenient way. We’re here to share the importance of equal access one story, post, meme, stream, game, wiki, email, connection (phew) at a time. We‘re here because we believe that if everyone had equal access to the opportunities found on the internet, we’d see a lot of pretty great things from a lot of unexpected people.
We’re here to share the internet. Because the internet is awesome and we heart it.
Our vision is based on people and transparency. We yearn to deliver unmatched reliability in the world of telecommunication services.
We start with the customer and work backwards. We work vigorously to earn and keep customer trust. Although we pay attention to competitors, we obsess over customer. The great gift of human beings is that we have the power of empathy. We think that it is one of the most potent forces for change. Put yourself in other people’s shoes and try to understand their point of view. If you had their life experiences, you’d probably think the same. Expand your vision of the world by understanding others.
We expect and require innovation and invention from our teams and always find ways to simplify. We are externally aware, we look for new ideas from everywhere, and we’re not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time. Frederic Chopin said that “simplicity is the final achievement.” We truly believe that simplicity is the ultimate sophistication. Making the complicated simple, awesomely simple, that’s what we do.
We are a problem solving company. Our work demands that we be brutally honest and fully dedicated to each other. Without knowing the truth in every detail, how can we tackle a problem? The tendency to be kind and veil the truth is so pervasive in humans that it can rightly be considered a characteristic of human nature. We fight this characteristic to get to the bottom of things. Give. Feedback. With. Positive. Intent. Everyday
We are fiercely Independent. Bureaucracy, politics and frigid hierarchy have no place at oxio. We are a meritocracy that values results beyond formal titles. oxio is a living organism, working by positive osmosis to propel individuals within the organization to reach their full potential. Outliers are welcome here. Also, we don’t take ourselves too seriously… life is too short. We develop our eccentricities when we’re young so that people won’t think it’s a result of old age. Necessity might be the mother of invention, but fun is certainly the father.