He calls free speech "the bedrock of a functioning democracy" and describes the platform as the "digital town square where matters vital to the future of humanity are debated".
Far too many support teams rely on chatbots, scripted positive responses, and the dreaded “let me transfer you” move when a customer encounters an issue.
Many people continue to pay obscene amounts for below average customer service and a spotty connection because without the Internet, they wouldn’t be able to work or live.
