Far too many support teams rely on chatbots, scripted positive responses, and the dreaded “let me transfer you” move when a customer encounters an issue.
Many people continue to pay obscene amounts for below average customer service and a spotty connection because without the Internet, they wouldn’t be able to work or live.
Telus has actually won awards for the way it's supplying health authorities and academics with data that's "helping reduce COVID-19 transmission without compromising the personal privacy of Canadians".
