B.C. government seeks transportation feedback in 2021 survey

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      Everybody’s got something to say about driving and transportation issues in B.C.—so here’s your chance to tell the B.C. government what you think.

      The B.C. Transportation and Infrastructure Ministry has launched a survey to find out what people think about transportation infrastructure and services.

      Now in its 17th year, the 2021 Customer Satisfaction Survey is currently accepting responses until August 31.

      This year’s edition, which is only available online, includes new questions about active transportation options, COVID-19 travel information, passenger transportation licensing (including ride-hailing services), Commercial Vehicle Safety and Enforcement, and winter highway maintenance.

      Other areas of interest include highway conditions, inland ferries (ferries that sail on lakes and rivers), rural subdivision approvals, social media, and websites.

      Survey respondents can also share feedback about interactions with ministry staff, such as accessibility, responses times, and satisfaction, and can include everything from contacting the ministry with questions or visiting the DriveBC website to visits to commercial vehicle weighing scales or applying for filming permits.

      The ministry will analyze the responses to determine how it is doing and what to focus on.

      The survey, which takes approximately 10 minutes to fill out, is available at this provincial government website.

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