Customer service

posted January 12th, 2019 at 9:12 AM

“We appreciate your feedback. We apologize for any inconvenience and thank you for your concern. If that’s what you took away, that’s not what was intended. Your feedback is important to us.” Seriously do these customer service reps memorize lines off cue cards at their in-service training?

7 Comments

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Of couse

Jan 13, 2019 at 11:59am

someone else writes the lines they recite. The one line people think they invented is 'don't ask me to think'.

10 7Rating: +3

Anonymous

Jan 13, 2019 at 2:50pm

Yeah, of course. They're trained to do the job.

Be thankful

Jan 13, 2019 at 4:27pm

They could tell you what they really think of you and what is almost surely your petty little whine.

8 9Rating: -1

anony...

Jan 13, 2019 at 4:36pm

Yes, they are most usually following a script, and being recorded for legal reasons.

13 5Rating: +8

Living bot

Jan 13, 2019 at 8:08pm

Yes, and if I don't repeat those lines as they were written, I get reprimanded. My boss is listening within earshot. Your customer service rep is not allowed to be a human. That's policy.

13 6Rating: +7

Anonymous

Jan 13, 2019 at 10:09pm

yes, most responses are scripted.

9 8Rating: +1

Yeah, they do

Jan 14, 2019 at 9:51am

They have a script that they have to stick to. Going off-script and accidentally saying the wrong thing can open the company up to all sorts of liabilities. Have you never had a job before?

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